Support

How can we help?

Browse the FAQs below or contact us directly.

Getting started

Do I need a website to use BookMi?

No. We give you a hosted, shareable booking link you can use anywhere - Instagram bio, WhatsApp status, email signature, Google Business profile, and more.

How long does setup take?

You can create your account and complete setup before going live. Setup time does not use your trial days.

Is there a free trial?

Yes. Your 14-day trial starts when you publish your booking page. No credit card is required to create your account, complete setup, or start the trial.

Billing

What is a booking cap?

Your bill is: base fee + (R per booking x confirmed bookings), but never more than the cap. If the calculated amount would exceed the cap, you pay the cap.

Do cancelled bookings count?

No. Only confirmed appointments count toward your per-booking charge.

What payment methods are accepted?

Available payment methods are shown when billing is configured for your account.

WhatsApp (Pro)

What WhatsApp messages are supported?

Pro supports operational WhatsApp confirmations and reminders within the included per-cycle allowance. Unsupported events use the configured fallback channel.

When are reminders sent?

Automatic appointment reminders use the supported fixed schedule: 24 hours and 2 hours before the appointment.

Hosted booking page

What is the supported pilot setup?

Publish your hosted BookMi booking page and share its link with clients. The separate WordPress integration status page explains the plugin boundary during the pilot.

Privacy & POPIA

Where is my data stored?

BookMi is designed around South African hosting and POPIA-conscious handling of account and client data.

Can clients request their data be deleted?

Clients can request deletion, and account administrators can manage client records from BookMi.

Still need help? Contact the BookMi team.

Contact support